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Complaints & disputes

If something isn't right — a seam, a cracked tile, a delay, or an invoice — we want to hear about it and fix it.

  1. 01Email support@mastermarblegranite.us or choose "Complaint or dispute" in the form. Include your address, invoice number, and photos.
  2. 02We respond within one business day and schedule an inspection within five business days if needed.
  3. 03You'll get a written resolution — repair, replacement, credit, or refund under our Refund Policy — within 10 business days.
  4. 04If it's still unresolved, our Terms of Service describe the mediation process.