Refund Policy

Stone projects involve custom-cut materials that usually can't be resold, so refunds depend on how far your project has progressed. This policy is part of our Terms of Service.

Estimates

Estimates and showroom consultations are free.

Cancelling a project

• Within 3 business days of signing, before any material is reserved: full refund of your deposit.
• After materials are reserved but before templating: deposit refunded minus any non-refundable slab reservation or restocking charges from the supplier, which we'll document.
• After templating, before fabrication: deposit refunded minus a templating charge stated in your contract and any supplier charges.
• After fabrication begins: custom-cut stone cannot be returned. The deposit is non-refundable, and the cost of cut material and labor completed may be invoiced.

Workmanship issues

If our installation doesn't meet the contract or our 2-year workmanship warranty, our first remedy is to repair or replace the affected work at no cost. If a repair isn't possible, we'll issue a credit or a refund proportional to the affected portion of the work.

Fabrication errors

If a piece is cut incorrectly because of our error, we'll re-fabricate it at our cost. If identical material is no longer available, we'll offer you comparable options or a refund for that piece.

Restoration services

Restoration is preceded by a test area. If you're not satisfied with the test result, you may cancel and pay only for the test area. Once full restoration is completed to the agreed test standard, the service is non-refundable, but we'll return to address any areas that don't match the approved test.

Not covered

• Natural variation in stone color, veining, or texture after you approved the slab.
• Damage caused after installation by impact, heat, improper cleaners, or work by others.
• Return-trip charges for sites not ready on confirmed dates.

How to request a refund

Email support@mastermarblegranite.us or call (954) 438-5927 with your name, project address, invoice number, photos if relevant, and the reason. We acknowledge within one business day and send a written decision within 10 business days.

Timing

Approved refunds are issued to the original payment method within 10 business days. Card refunds may take an additional 5–7 business days to appear.

Disputes

If you disagree with a decision, ask for a review by our owner. Unresolved disputes follow the mediation process in our Terms of Service.